Knowledge Management System

Knowledge in the case of KMS is the know-how of the organization. It is the proficiency the organization uses to operate, make important decisions, and set its strategic direction. How an organization manages knowledge includes how processes work, reengineering processes, and targeting strategies.

The idea of a KMS is to enable the employees of the organization to have access to the company’s knowledge of facts, sources of information, and solutions. Having employees share their knowledge (in brains and files) could potentially lead to more effective problem solving and it could also lead to ideas for new or improved products and services.

A knowledge management system (KMS) is defined as a comprehensive ICT platform for collaboration and knowledge sharing with advanced knowledge services built on top that are contextualized, integrated on the basis of a shared ontology and accessed in a personalized way by participants networked in communities (Maier 2004).